Privacy Policy

Welcome to Xetech's website privacy policy. Xetech is a trading name used by the following group companies:

Xetech group companies (USA, UK, UAE, India)

• United States - Xetech LLC (Reg No. 11956949)
  8401 Mayland Dr, Ste S, Richmond, Henrico County, Virginia 23294, USA
• United Kingdom - Xetech Solutions Ltd (Company No. 12432363)
  124 City Road, London, EC1V 2NX, United Kingdom
• United Arab Emirates - Xetech Solutions LLC (Reg No. 2542439)
  Sharjah Media City, Sharjah, UAE
• India - Xetech Pvt. Ltd (CIN U72200DL2012PTC238656)
  C-56/32, Sector 62, Noida, 201301, India

If you have any questions about this policy or how we use your data, please contact: Admin@xetech.com. Postal address (UK): 124 City Road, London, EC1V 2NX, United Kingdom.

Who we are (data controller)

For personal data collected via this website, the relevant data controller is the Xetech group company you interact with (for example, the entity that responds to your enquiry, provides services, or enters into a contract with you). If you are unsure which entity is responsible for your data, contact us and we will confirm.

Personal data we collect

• Information you provide: information you submit via forms (enquiries, requests, feedback), plus name, job title, company name, business address, email address, phone number, and any other information you choose to provide.
• Information collected automatically: IP address, device and browser information, pages visited and actions taken on the website, and cookie identifiers/similar online identifiers (see Cookies section).

How we use your personal data

• To respond to your enquiries, questions, or feedback
• To provide, administer, and support our products and services
• To improve our website, content, and user experience
• To send communications we believe may be relevant to you (product updates, events, webinars, surveys)
• To manage our relationship with you and keep records of communications
• To comply with legal obligations and protect our legal rights

Legal bases for processing (where applicable)

Where laws such as the UK GDPR apply, we process your personal data only when we have a lawful basis, including:

• Contract - to perform a contract with you or take steps at your request before entering a contract
• Legal obligation - to comply with legal requirements
• Legitimate interests - to operate and improve our business and website and respond to enquiries (where your rights do not override these interests)
• Consent - where required by law (for example, certain marketing or non-essential cookies). You may withdraw consent at any time.

Marketing communications

Where permitted by law, we may send you communications we think may be of interest. You can opt out at any time by using the unsubscribe link (where provided) or by emailing Admin@xetech.com. Where consent is required for marketing, we will obtain it before sending such communications.

Sharing your personal data

We do not sell your personal data.

We may share personal data with trusted service providers who help us operate our business and website (for example: website hosting, analytics, security, email delivery, CRM/support systems). These providers process personal data only on our instructions and are subject to appropriate confidentiality and security obligations.

We may also disclose personal data where required by law, to protect our rights, or in connection with a business reorganisation, merger, or sale (in which case we will take steps to protect your data).

International transfers

Because we operate globally, your personal data may be transferred to, stored in, or accessed from countries outside the country where you live. Where required by law, we use appropriate safeguards for international transfers (such as contractual protections).

How long we keep your personal data (retention)

We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Typical retention includes:

• Enquiries and correspondence: as long as needed to respond and then for a reasonable period for record-keeping
• Customer/contract records: for the duration of the contract and as required thereafter for legal/compliance purposes
• Marketing data: until you opt out/unsubscribe or the data is no longer accurate/relevant
• Website analytics logs: for limited periods depending on the tool and purpose

You can ask us for more detail about specific retention periods by emailing Admin@xetech.com.

Cookies and similar technologies

We use cookies and similar technologies to enable core website functionality, understand how the website is used, improve performance and user experience, and (where enabled) support marketing/advertising and measure effectiveness.

• Essential cookies are required for the website to function and do not require consent.
• Non-essential cookies (such as analytics/advertising cookies) will be used only where required and after you have provided consent.

You can control cookies via your browser settings and, where available, via our cookie preference controls.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Your rights (where applicable)

Depending on your location and applicable law, you may have rights such as:

• access to your personal data
• correction of inaccurate data
• deletion of your data
• restriction or objection to processing (including objection to direct marketing)
• data portability
• withdrawal of consent (where processing is based on consent)

To exercise your rights, email Admin@xetech.com. We may need to verify your identity before responding. If you are in the UK, you also have the right to complain to the UK supervisory authority (the Information Commissioner's Office).

Changes to this policy

We may update this privacy policy from time to time. The latest version will be posted on this page with an updated effective date.
Effective date: January 1st, 2026