Workplace Management | Managed Services
Managed workplace, secured
Device and user management across Microsoft 365 - onboarding, Intune policies, patching, compliance baselines and support that keeps teams productive and protected.
Need a digital workplace that works - securely and reliably?
Ongoing operational management of digital workplaces, identity and endpoints - delivered with accountability.
The digital workplace is now the primary operating environment for most organisations.
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Secure, Reliable And Governed Digital Workplaces In Daily Operation
Workplace Management
Ongoing operational management of digital workplaces, identity and endpoints - delivered with accountability.
The digital workplace is now the primary operating environment for most organisations.
Users depend on identity, devices and collaboration platforms to work securely and productively - often across locations, time zones and devices. When workplace systems fail or become insecure, productivity, security and compliance are immediately impacted.
Xetech Workplace Management provides structured, ongoing operational management of digital workplace environments, ensuring users can work effectively while organisations retain control, visibility and security.
What Workplace Management Means At Xetech
Operating the workplace, not just supporting users
We take operational responsibility for the digital workplace ecosystem, ensuring identity, devices and collaboration platforms operate reliably, securely and in alignment with organisational policies.
Workplace Management at Xetech is not limited to helpdesk support or reactive issue handling. Our focus is on keeping the workplace governed, secure and consistent - with measurable outcomes and clear accountability.
Identity and access integrity
- Secure authentication and conditional access
- Least-privilege and role-based access controls
- Visibility into identity-related risk
Endpoint health and compliance
- Device onboarding and baseline configuration
- Security and compliance policy enforcement
- Health status monitoring and remediation
Secure collaboration
- Teams, email and collaboration platform admin
- Sharing and permissions governance
- Usage and compliance monitoring
Consistent user experience
- Standardised configurations and baselines
- Predictable support and escalation
- Repeatable delivery for joiners and changes
Operational visibility and governance
- Workplace posture and compliance reporting
- Service performance trends and insights
- Governance aligned to policies and controls
Auditable and controlled operations
- Documented processes and operational records
- Clear accountability for delivery and outcomes
- Support is structured, predictable and auditable
Workplace Management Scope
End-to-end operational coverage
Xetech Workplace Management covers the full operational lifecycle of the digital workplace.
Scope is defined, delivered and governed through service agreements - ensuring accountability, consistency and measurable performance across identity, endpoint and collaboration platforms.
Identity and access operations
- Identity and access management operations
- User onboarding, changes and offboarding
- Policy enforcement and compliance monitoring
Endpoint and device operations
- Endpoint and device management
- Change and configuration management
- Incident and service request handling
Collaboration platform operations
- Collaboration platform administration
- Sharing and permission governance
- Usage and compliance monitoring
Operational reporting and improvement
- Continuous improvement and reporting
- Scope aligned to service agreements
- Trends and measurable performance outcomes
Identity & Access Operations
Identity as the foundation of the workplace
Identity is the control plane of the modern workplace.
Xetech manages identity operations to keep authentication, access and privilege changes governed, traceable and aligned to organisational policy - reducing the likelihood of identity misuse, misconfiguration and uncontrolled access drift.
Secure authentication and access
- Secure sign-in controls and enforcement
- Conditional access aligned to policy
- Reduced risk from weak authentication paths
Least-privilege enforcement
- Privilege controls aligned to job role
- Role-based access aligned to functions
- Controlled approvals for access changes
Visibility into identity risk
- Monitoring for risky sign-ins and anomalies
- Operational insight into access trends
- Tightly coordinated with Security Operations
Endpoint & Device Management
Keeping devices secure and compliant
Devices are a critical extension of the workplace - and a common risk surface.
Workplace Management ensures endpoints remain governed regardless of location, enabling remote and hybrid work while maintaining compliance, baseline configuration and continuous operational visibility.
Onboarding and configuration
- Device onboarding and baseline setup
- Configuration aligned to organisational policy
- Support for remote and hybrid endpoints
Security and compliance enforcement
- Security and compliance policy enforcement
- Governance regardless of location
- Health status monitoring and remediation
Updates and patch coordination
- Patch and update coordination
- Controlled change and configuration
- Ongoing device posture visibility
Collaboration & Productivity Platforms
Enabling secure collaboration at scale
Collaboration platforms must be reliable, secure and governed.
Xetech manages collaboration services as operational platforms - ensuring sharing, access and usage remain controlled while enabling productivity across teams and locations.
Email and messaging platforms
- Operational administration and reliability
- Secure configuration and policy enforcement
- Controls aligned to organisational standards
Collaboration and meeting tools
- Teams and meeting platform governance
- Usage visibility and policy enforcement
- Structured support and administration
File sharing and document access
- Sharing and access controls
- Permission and sharing governance
- Productivity without increased risk
User Lifecycle Management
Structured user operations from joiner to leaver
User lifecycle events introduce operational and security risk if not managed properly.
Xetech ensures joiners, movers and leavers are handled through controlled processes - reducing access drift, preventing orphaned permissions and ensuring the workplace remains secure as the organisation changes.
New user provisioning
- Accounts, access and device readiness
- Repeatable onboarding processes
- Documented and auditable delivery
Role and access changes
- Controlled access changes and approvals
- Temporary and contractor access
- Reduced access drift and privilege creep
Secure offboarding
- Secure and complete offboarding
- Removal of access and privileges on time
- Lifecycle processes are auditable
Workplace Security & Compliance
Security embedded into daily workplace operations
Workplace security is enforced through operational controls.
Xetech applies governance and policy enforcement across users, identity, devices and collaboration platforms - with monitoring, reporting and coordinated response aligned to Security Operations.
Policy enforcement and monitoring
- Policy enforcement across users and devices
- Monitoring for policy violations
- Continuous monitoring and improvement of posture
Compliance and audit support
- Support for audit and compliance requirements
- Coordination with Security Operations for response
- Security and usability balanced through operations
Multi-Location & Enterprise Workplaces
Managing workplaces at scale
Xetech Workplace Management supports organisations with distributed workforces, multi-location operations and centralised governance - while maintaining consistent controls and operational outcomes across teams and regions.
Operational realities supported
Workplace operations remain consistent regardless of geography and organisational structure.
Reporting & Operational Visibility
Transparency into workplace health
Workplace Management reporting provides insight into identity activity, device posture and operational performance - supporting both day-to-day teams and leadership oversight.
Reporting covers
Visibility aligned to control, performance and security.
Engagement Models
Services aligned to organisational needs
Workplace Management can be delivered as fully managed services, co-managed models with internal IT teams, or targeted operational support for identity and endpoints - with coverage aligned to organisational maturity and risk.
Delivery options
Engagement models reflect organisational maturity and risk.